COMMUNITY SATISFACTION RESEARCH ON PUBLIC SERVICES IN BARRU DISTRICT, SOUTH SULAWESI

Abstract

This study aims to determine the level of community satisfaction with public services
studied at 3 SKPD offices in Barru district from the aspect of (a) service procedures getting
a score of 2.87, (b) service requirements getting a score of 2.86, (c) clarity of service
officers getting a score of 2.84. This study uses an approach This research was conducted
by applying a survey method with a quantitative descriptive form. The survey method is
used to help researchers to obtain an overview or general trend regarding public attitudes
or opinions towards public services. This is indicated by the number of respondents who
complain about the lack of clarity of the flow and service procedures carried out by the
service office and the service time which is felt to be very slow by the community. There are
still many people who still use the services of “insiders” in the process of managing their
letters, which is also evidence that the public service process has not been running well
enough in the Barru district.